Terms
Effective Date: September 22, 2025 By using our services, you agree to be bound by the following Terms and Conditions. Please read carefully before purchasing or using our products or services.
1. No Refund Policy
One-Time Setup Fees: Non-refundable under all circumstances. Subscription Products: Payments are non-refundable once processed. Custom Services: Non-refundable, including bespoke software, tailored solutions, or unique integrations.
2. Subscription Cancellation Policy
Cancellations must be sent via email to info@sonoagents.com at least 2 business days before the next renewal date. Failure to cancel in time will result in automatic renewal and billing.
3. Data Usage and Overage Charges
Voice Data Allowance: Standard plans include 350 or 550 minutes per month.
Overage Fees: $0.15 per additional minute beyond your monthly limit. Billed at the end of each cycle.
Usage Tracking: Viewable in your client dashboard.
No Rollover: Unused minutes expire monthly and do not carry over.
4. Custom Subscription Services
Subject to the same cancellation and overage policies as standard plans. Overage: $0.15/minute, billed monthly unless stated otherwise.
5. Client Dashboard Access
Upon account activation, clients can monitor:
- Subscriptions
- Voice data usage
- Billing history
- Renewal dates
Client responsibility: Stay informed via the dashboard.
6. AI Voice Agent Adjustments and Support Limits
Each subscription includes up to 2 service hours per month for performance-related adjustments to the AI Voice Agent. These hours are non-transferable and do not roll over to future months. Any additional adjustments, integrations, or service hours beyond the included 2 hours may be:
- Purchased a la carte, or
- Accessed by upgrading to a custom plan.
7. Modifications to Terms
We reserve the right to update these terms at any time. Changes take effect immediately upon posting. Continued use of services implies acceptance of the new terms.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SONOAGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
9. Warranty Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
10. Indemnification
You agree to indemnify and hold harmless SonoAgents, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.
11. Force Majeure
We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
12. Severability
If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.
13. Entire Agreement
These terms constitute the entire agreement between you and SonoAgents regarding the use of our services and supersede all prior agreements and understandings.