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Privacy Policy

Last Updated: September 9, 2025

Sono Agents ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information, including personal data, when you use our services to access phone call transcripts or related services ("Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect and process the following types of information when you use our Services:

  • Personal Information: This includes your name, email address, billing information, and any other personal details you provide when creating an account or interacting with us.
  • Call Data: We process the content of phone calls, including transcripts of conversations between you (or your business) and your customers. This may include sensitive information, such as customer names, phone numbers, addresses, payment information, and other personal data discussed during calls.
  • Usage Data: Information related to how you access and use our website, products, or services, such as your IP address, browser type, and usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Improve Services: To provide accurate and efficient phone call transcription services, process transcripts, and resolve any issues related to the service.
  • Communication: To communicate with you about your account, provide updates, send invoices, and respond to inquiries or support requests.
  • Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights, including the rights of our customers.
  • Analytics: To analyze usage trends, improve our website, and enhance the overall user experience.

3. Data Security

We use industry-standard security measures to protect the data we store and process, including encryption of sensitive data and secure storage of call transcripts. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may engage third-party vendors or service providers to assist in delivering our Services. These providers may have access to your data, but they are obligated to use it solely to perform tasks on our behalf.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, provided that they agree to honor this Privacy Policy.

5. Retention of Data

We retain your personal data and phone call transcripts only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you request the deletion of your data, we will comply to the extent possible under applicable law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal data we hold about you.
  • Deletion: You may request that we delete your personal data, subject to certain exceptions.
  • Opt-Out: You can unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

If you are located outside of the United States, please be aware that your data may be transferred to, stored, and processed in a country other than your own. By using our Services, you consent to the transfer of your information to a location outside your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Sono AgentsEmail: info@sonoagents.com